Orders which fail to meet our usual high standards.
Exchange & Return policy:
In the rare event that your order is visibly damaged or in any way does not meet our usual high standards, you may refuse to accept the order and you can raise a complaint about the order to Orders@Jomla.me.
For individual items found to be damaged when unpacking, please notify customer services within 24hrs for a refund/store credit. Refunds will only be given where the product is returned or photo verification of product condition is provided, subject that the item is not opened.
Once a complaint is approved and accepted by our customer services team, Jomla will process credit card refunds or store credit within 14 working days at max. The time funds appear in your account will depend on your bank.
For any items requiring return or exchange please contact Jomla’s Customer Services as soon as possible.
If the order is not shipped, the exchange or cancellation will be free of charge. In case of shipment, the customer will be charged for the return of the product, provided that the product has not been opened and remains in its original condition.
For orders placed by credit card, any refund will be applied to the card used at the point of order. Any request for a refund or exchange of products will be verified by Jomla’s Customer Services.
In case the product is defective upon delivery, you have the right to refuse to receive it, and ask for a replacement or a refund, in case you already paid for it. However, replacements are not accepted under the following conditions:
- The defect is due to improper use (misuse, exposure to liquid, abuse or etc.…)
- The barcode on the product is unknown.
- It must be intact with its original packing – no exchange is possible if the original packing was opened or used.