Orders that do not meet our usual high standards.
If the Supplier becomes aware that it will not be able to deliver the Products on the agreed delivery date, it shall immediately notify the Buyer in writing. The notification shall include a description of the measures the Supplier considers appropriate to recover or limit the delay, if any, and the new delivery date.

If delivery is delayed due to circumstances for which the buyer is responsible, or due to force majeure, a new delivery date may be agreed upon subject to the supplier’s acceptance.

Exchange and return policy:
Applications that fail to meet our usual high standards. In the rare event that your order is visibly damaged, or in no way meets our usual high standards, you may refuse to accept the order and raise a complaint about the order to Orders@Jomla.me For individual items found damaged upon unpacking, please notify Customer Service within 24 hours to recover the balance. Refunds will be made upon return of the product or providing us with a photo to verify the condition of the product, provided it has not been opened. Once the complaint has been approved and accepted by our customer service team, the amounts paid will be returned to your card within a maximum of 14 working days. The duration of receiving money varies from person to person depending on the requirements of your bank.

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